ABOUT US

The mission of the Adirondack Employee Assistance Program (EAP) is “to provide a confidential counseling system for member company employees and their immediate family members that will facilitate the early identification and treatment of personal problems before they interfere with job performance.”

The Adirondack EAP of Warren, Washington, and Saratoga Counties, Inc., was established in 1982 by four local organizations: Glens Falls Hospital, Rist-Frost Associates, First National Bank, and Kamyr, and is now one of the largest full-service EAPs in the northeastern NY area. We provide services to over 14,000 employee households.

The EAP organization is governed by a Board of Directors made up of representatives from the business community.

Frequently Asked Questions

An Employee Assistance Program (EAP) is a voluntary, work-based and employer-sponsored program that offers free and confidential assessments, short-term counseling, referrals, and follow-up services to employees with personal or work-related problems. EAP counselors also work with a company’s managers and supervisors providing consultation services for employee and organizational needs. We also help organizations cope with trauma or other emergency response situations in the workplace.
EAP helps with any personal or work-related issues that can affect your personal happiness, family life, or work performance. We help you cope with problems like stress and financial concerns, drugs or alcohol abuse, and parenting difficulties. We offer short-term counseling for a wide variety of personal and work-related problems, but will also help you find additional resources and provide referrals that are most helpful and cost-effective to you if you need long-term assistance.
No. The names of employees who use our services are not provided to the employer. We cannot speak with the employer unless we have written authorization from the employee.
The Employee Assistance Program is funded by your employer, so there is no cost to the employee to use our services. If, however, the employee requires additional outside professional treatment, the employee’s health benefits or private insurance, or the employee themselves, must cover these services. An EAP counselor will help find the best and most cost-effective options for your individual needs.
In most cases, all employees and their dependent family members can use our services.
In most cases your employer offers up to three sessions per situation. When you call to make an appointment we can let you know how many EAP sessions you are provided under your employer’s plan.
You can call the Employee Assistance Program (EAP) of Warren, Washington, and Saratoga Counties, Inc., at the main EAP office in Glens Falls NY at 518-793-9768.
We schedule appointments between 9:00am and 5:00pm, Monday-Friday, and can accommodate evening and weekend hours if necessary.
Our main office is located at 559 Glen Street, in Glens Falls, NY. We also have affiliate offices in Plattsburgh, Saratoga Springs, Clifton Park, Albany, and other parts of the country for your convenience.

Meet the Staff

Susan McManus, LCSW, CEAP

Executive Director
Sue received her Registered Mental Nurse (RMN) license from the Broadland School of Nursing, Norwich England, her Bachelor’s in Clinical and Counseling Psychology from San Jose State University, California and her Master’s in Social Work (MSW) from State University of New York, Albany. She is also a DOT qualified Substance Abuse Professional. She has enjoyed a 38 year career in mental health and addiction services both overseas and in the United States. As a military spouse she worked in Germany and Saudi Arabia serving in professional and voluntary roles for service members and their families. In our local community, she has worked in the mental health and recovery field as a Resident Counselor, Intensive Case Manager and an Emergency Services Clinician, she has been in leadership roles at a group home, Intensive Case Management, Emergency Services and an outpatient substance use clinic.
Carol Carlson, MSCP

Carol received her BA from SUNY Potsdam and her MS in Counseling Psychology from the College of St. Joseph in Rutland, VT. She has worked in a variety of service-oriented positions including Franklin County Domestic Violence, Sexual Trauma & Recovery Services of Washington County, North Star of Franklin County (a program for persons with mental illness) and Coordinator of the Child at Risk Response Team of Schoharie County. She has served as a member of NOVA trained Capital District Crisis Response Team, a non-profit group that provides crisis response intervention following a major natural disaster or traumatic event. She has served on the Board of Directors for Capital District Crisis Response Team and Child at Risk response Team of Schoharie County. Through her employment as Crime Victim Specialist for the New York State Police, she provided crisis and supportive counseling, personal and criminal justice advocacy and referrals to families who have been victimized by crimes such as domestic violence, identity theft, DWI crashes, homicide and adult and child sexual abuse.
Shirley

Office Manager/ Receptionist
Shirley joined the Adirondack EAP staff in 2019. She worked at the Queensbury Union Free School District and Glens Falls City School District until her retirement in 2010. She continued her career working for Century 21 Boyle Realty and then the law office of Stafford, Carr and McNally.
She lives in Queensbury and her greatest enjoyment is spending time with her family.
Nick X. Ferranti

EAP Consultant
Nick received his Bachelor’s of Arts and Science in Cognitive Science from McGill University, Montréal Canada, and his Master’s in Cognitive Science and Language from the University of Barcelona, Spain. He is proficient in Spanish, French, and Italian. He is also a Certified Case Manager (CCM) through the Commission of Case Management Certification. He began in the helping profession by volunteering in a Native Women’s shelter in Canada. Nick started in the workforce as a domestic violence and sexual assault victim advocate, going on to specialize in working with youth and community outreach. Prior to coming to Adirondack EAP, he managed the Supportive Housing for Homeless Youth Program at CAPTAIN CHS. There he provided case management services, life skills training, housing assistance, employment services, crisis management and issue-oriented counseling centered on a trauma-informed, positive youth development approach.
Shelby Closson

Shelby Closson, MS, LMHC

Shelby is a lifelong native to the local area. She completed a Bachelors degree in Business Marketing and her Masters degree in Clinical Mental Health Counseling from SUNY Plattsburgh. She is a New York State licensed Mental Health Counselor.
Shelby has over 5 years of direct clinical experience. Her professional experience includes counseling work with college students at SUNY Adirondack and SUNY Plattsburgh, where she did individual counseling and groups. She completed an internship with the Center of Children and Families at Glens Falls Hospital. Her residency was completed at Adirondack Samaritan Counseling Center where she ran 2 weekly adult groups as well individual mental health counseling. She has extensive experience with group counseling, facilitating and coordinating 3 weekly community groups on topics of emotional regulation, meaning-making, anger management and more.
She has also 4 years of experience with online mental health counseling. She brings a variety of experience and knowledge to EAP offering services through Zoom, Phone and in-person meetings.